At Rape Crisis England & Wales (RCEW), we're committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about you, how we use it, the conditions under which we may disclose it to others. It also tells you how we keep it safe and secure, and your rights and choices in relation to your information.
Rape Crisis England & Wales (RCEW) is committed to protecting your personal information and making every effort to ensure that is processed in a fair, open and transparent manner.
This policy will help you understand what information we collect about you, why we collect it, how we store and use it, and if we disclose the information to anyone else. It will also explain what rights and choices you have regarding your personal information.
Information we collect and how we use it
When you give us a donation, interact with our consultations, or request information on our training for example, we will ask for your personal information. We use this information to manage your engagement with us, such as processing your donation and telling you what we do with the support we receive, sending you information about our campaigns so that you can take part in supporting our work, and to provide you with information on training.
Personal information we collect may include details such as your name, date of birth, email address, postal address, telephone number and credit/debit card details (if you are making a purchase or donation), as well as information you provide in any communications between us.
This personal information will only be used for the purpose you provided it for, and we do not sell, trade or share a user’s personally identifiable information with anyone else.
Some categories of personal information are more sensitive, such as information about a person’s health, race, ethnic origin or sexual orientation for example. These categories of information are known as special category data. If you provide any special category data to us, we will only use this information for the purposes of dealing with your enquiry or application.
Keeping your information safe
We take looking after your information very seriously. We've implemented appropriate physical, technical and organisational measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss.
Unfortunately the transmission of information using the internet is not completely secure. Although we do our best to protect your personal information sent to us this way, we cannot guarantee the security of data transmitted to our site.
Our websites may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites. This privacy statement does not cover the information practices of those websites.
Who has access to your information
All information we hold is used exclusively by RCEW. We make sure that your data is only seen by people who need to view it for their work and that our staff are trained in protecting your information.
We will only ever share your information with third parties in the process of managing your engagement with us, such as payment processors for donations or partners who manage sponsored events. We will never sell or share your personal information with organisations so that they can contact you for marketing activities.
However, we may be required to disclose information to third parties if we fear that you, a child or vulnerable adult are at immediate risk of serious harm. In addition, we may also be required to disclose information to the Police or other government officials in connection with the investigation of a crime, mandatory reporting laws, fraud, intellectual property infringement, or other activity that is illegal, or may expose us, or you, to liability.
How long we hold your information for
We only keep your information as long as is reasonable and necessary for the relevant activity, which may be to fulfil statutory obligations (for example, the collection of Gift Aid).
If you have asked us to contact you in connection with training opportunities or consultations for example, we will always provide the opportunity for you to opt out of these communications. We will also contact you annually to check whether you are still interested in such information.
Contacting a Rape Crisis Centre
You are able to contact some of our Rape Crisis centres directly from our website. You will be asked to complete a form with your name, email address and a short message. This form is sent directly to the Rape Crisis centre. RCEW does not view, hold or store these forms or any of your information. The Rape Crisis centre will only use this information to contact you in relation to your enquiry.
Live Chat service
The RCEW live chat service is an anonymous service. You should not provide your name, address, telephone number, email address or any other personally identifiable information when accessing the service. The information disclosed by you to our operators during your live chat session is intended to be a private conversation. The live chat service does not capture any personally identifiable information about you or your computer, and transcripts of live chat sessions are deleted at the end of each session.
Please note that we may be required to report information should we believe a child or vulnerable or disabled adult be at risk of serious or immediate harm. If you disclose such circumstances, and provide information that could lead us to identify your name and location, we may have to record such information and provide it to the appropriate authorities.
At the end of each session, you will be asked to voluntarily provide basic demographic information, such as your age, gender and ethnicity. Any information that you provide will not be seen by the live chat operators and no personal information will be requested. This information is requested purely for monitoring and reporting purposes.
Our operators will record the type of support or information provided to each user, along with the length of chat. Such information will not identify you personally and is only collected for monitoring and reporting purposes.
Cookies are small files, usually of letters and numbers, which are downloaded onto your device, such as your computer, mobile phone or tablet, when you visit our website.
We use Google Analytics cookies to help us understand how visitors use our site, and to make improvements to its performance and functionality. The information collected, which includes what browser and operating system you are using, your IP address, the pages on our website that you visit, and the time you spend on our website, is transmitted to and stored by Google.
We cannot use this information to find out further personal information about you, and will not share any individual information unless required to do so by law. We do not use permanent cookies, which retain information past a user's current visit.
You have a right to ask for a copy of the information we hold about you, and to request that we correct, delete, or restrict your personal data. You can also object to, or withdraw your permission for us to process your information, which we will do unless it is necessary for the purpose you have provided it, such as processing your donation.
If you want to exercise any of these rights, send a description of your request (including the information you want to access, if applicable) and proof of your identity by post to our Data Protection Officer at Rape Crisis England & Wales, Suite E4 Joseph’s Well, Hanover Walk, Leeds, LS3 1AB. To ensure that we only provide this information to the correct person, we are unable to accept requests via email.
Right to complain
If you are not happy about the way in which we are processing your personal data, please contact us at [email protected] You also have the right to make a complaint to the UK Information Commissioner’s Office. Rape Crisis England & Wales (RCEW) is registered with the ICO under registration reference ZA331575.
Changes to this policy