Rape Crisis England & Wales recognises that there may be times when our staff, trustees, or third parties working on our behalf make mistakes or get things wrong. Please let us know if this has happened so we can deal with the issue.
Where this happens and we receive a complaint, we will always take your complaint seriously, record it, respond in a timely manner, and take action if appropriate. We will communicate with you until the issue has been resolved. You can find out more by reading our complaints policy.
How to make a complaint
If you wish to make a complaint about one of our Member Centres, in the first instance you should contact them directly and follow their own complaints policy and procedure.
If you wish to make a complaint about Rape Crisis England & Wales and feel the complaint can be dealt with informally, please contact the person responsible to discuss.
However, if you want to make a formal complaint about Rape Crisis England & Wales, please do so by contacting us.