Rape Crisis England & Wales will only collect, process and store information about you that you have willingly provided. We aim to be open and transparent about collecting this information and clear about what we will use it for.
When you give us a donation, sign up to support us, or interact with our consultations we will ask for your information. We use this information to manage your engagement with us, such as processing your donation and telling you what we do with the support we receive, sending you information about our campaigns so that you can take part in supporting our work, to provide you with a service, and to record how you would like to hear from us.
We will process your personal data on the basis of your consent and/or our legitimate interests (which include the administration and improvement of our websites, the provision of information about our services, campaigns and fundraising activities, management of relationships with our volunteers, donors and other supporters, and for compliance with applicable laws, rules and regulations).
We will never sell or swap your details. We may share your information with third parties in the process of managing your engagement with us, such as payment processors for donations, or partners who manage sponsored events.
If you change your mind after ‘opting in’ to receive our information, you can unsubscribe by emailing [email protected] or writing to RCEW, E4 Joseph’s Well, Hanover Walk, Leeds, LS3 1AB, and letting us know.
We ensure that there are appropriate technical controls in place to protect your personal details. For example, our online forms are always encrypted and our network is protected and routinely monitored.
Keeping your data safe
We constantly work to make sure that your data is properly protected through encryption, firewalls and monitoring.
We make sure that your data is only seen by people who need to view it for their work and that our staff are trained in protecting your information.
We will hold your personal information on our systems for as long as is necessary for the relevant activity, for example we will keep a record of donations subject to gift aid for at least seven years to comply with HMRC rules.
If you request that we stop sending you communications we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us.
Right to access your information
You have a right to ask for a copy of the information we hold about you. If there are any discrepancies in the information we provide, please let us know and we will correct them.
You also have a right to ask us to correct, delete, or restrict your personal data. You may ask us to send your information to someone else, or to give you information in a way that makes it easy for you to pass on. You can also object to, or withdraw your permission for us to process your information, which we will do unless it is necessary for the purpose you have provided it, such as processing your donation.
If you want to exercise any of these rights, send a description of your request (including the information you want to access, if applicable) and proof of your identity by post to our office RCEW, E4 Joseph’s Well, Hanover Walk, Leeds, LS3 1AB. We cannot accept requests via email, so that we can ensure we provide the information to the correct person.
Right to complain
If you are not happy about the way in which we are processing your personal data, please contact us at [email protected]. You also have the right to make a complaint to the UK Information Commissioner’s Office.