Rape Crisis England & Wales recognises that there may be times when our staff, trustees or third parties working on our behalf make mistakes or get things wrong.
❗ Please let us know if this has happened so that we can deal with the issue.
Where this happens and we receive a complaint, we will always take your complaint seriously, record it, respond to it in a timely manner and take action if appropriate. We will communicate with you until the issue has been resolved. You can find out more by reading our complaints policy.
If you would like to make a complaint about one of our member centres:
In the first instance, please contact them directly and follow their own complaints policy and procedure.
If you would like to make an informal complaint about Rape Crisis England & Wales:
Please contact the person responsible to discuss.
If you would like to make a formal complaint about Rape Crisis England & Wales:
Please contact us at rcewinfo@rapecrisis.org.uk.